Words on Demand.

Every organization needs a variety of written documents to express their purpose and policies, and to market their message.

I can help you produce a professional communications infrastructure to take your organization to the next level! Let’s work together to find the right products for your organization.

A Variety of Offerings:

  • Hospitality Marketing & Communications

  • Social Media growth & management

  • Email Marketing / Fundraising

  • Research & Reporting

  • Internal Communications

  • Official Documents for Local Governments

Hospitality Communications

Whether you are a high-volume restaurant or a three-room B&B, you need crisp, inviting documents to help your guests navigate their experience. Work with me to create a new structure and a coherent theme for your public documents..

  • welcome books

  • house policies

  • brochures

  • menus

  • a history of your business

  • an e-commerce enabled website

  • social media presence

  • local area guides

  • contact-capture portal

Email Marketing

Writing directly to your loyal customers is an essential component of any hospitality branding strategy. But it can also be time consuming. I can help harness the power of your existing contact list and provide you with high quality email campaigns that will grow your business. Compared with the cost of traditional ad buys, email is essentially free, and it feels more personal. For the price of a single ad in the local newspaper you can launch a six-part email campaign with me, appealing directly to customers who have already expressed interest in the types of service you offer, while keeping your advertising dollars here in Maine.

Ways that you can use email marketing:

  • boost your public promotion with loyal clientele

  • offer an exclusive promotion for customers who have joined your email list

  • create a periodical newsletter to keep your customers engaged

  • fundraising campaigns

  • important news updates and announcements about your business

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Internal Communications for Small Businesses

Running a small hospitality business is hard work across many disciplines. One of the most important aspects, but the one that can be hardest to make time for, is communicating with your employees. Having a comprehensive package of training materials, is an essential component of a professional organization. Take your materials to the next level with my unique system for internal communications.

  • Job Descriptions

  • Training Documents

  • Employee Handbooks

  • Manager’s Handbook

  • Policy Update memos and templates

  • Employee Discipline Documents

  • Employee Appreciation Documents

  • Budgetary Spreadsheets